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Abstract
This paper presents an analysis of the vehicle mileage incurred by carriers and customers using local collection/delivery points (CDPs) for failed first time home shopping deliveries compared with the traditional carrier redelivery method. A number of key factors were identified, including the delivery failure rate, the carrier depot distance from the delivery area, the number of available collection points, the preferred modes of transport used by householders and the extent to which trips were combined with each other. The results of a case study using CDPs in the city of Winchester, UK, indicated that customer mileage could be reduced by over 80%, while the estimated impact on carrier mileage was negligible. Worst-case and best-case scenarios for the collection point delivery method were also modelled, which demonstrated that overall mileage could be reduced by 80% or increased by 40% depending on the assumptions made about the key factors.
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