Service Priorities in US and European Firms Engaged in International Logistics

ABSTRACT

This paper makes a comparison between the logistics service priorities of international shippers located in the US and those located in the European Union (EU). Comparisons are made of the EU ratings to the US ratings, the different EU member countries to each other, and US companies by region (Northeast, Central, South, West). H is shown that EU importers and exporters essentially hold the same service priorities as their US counterparts. A few exceptions are noted and differences start appearing among lower-order priorities. Conclusions and suggestions for future research are presented.

Additional information

Notes on contributors

JOHN N. PEARSON

Department of Business Administration, College of Business, Arizona State University, Campus Box 874706, Tempe, AZ 85287-4706, USA; Tel: + 602 965 6044.