Investigating the role of experience quality in predicting destination image, perceived value, satisfaction, and behavioural intentions: a case of war tourism

ABSTRACT

The present empirical study is aimed to investigate a theoretical model, which predicts the indirect and direct impacts of the quality of the tourists’ experience on behavioural intentions through perceived value, destination image, and tourists’ satisfaction in war tourism as a form of dark tourism. This research was conducted using data collected from 330 tourists visiting Khorramshahr War Museum and Holy Defense Museum Garden in Iran. The results of testing hypotheses using SPSS and SmartPLS software indicate that experience quality influenced behavioural intentions indirectly via destination image, perceived value, and tourists’ satisfaction. Tourists’ satisfaction was found as the strongest influencer of behavioural intentions in war tourism.

KEYWORDS:

• Behavioural intentions
• destination image
• experience quality
• tourists’ satisfaction
• war tourism

Disclosure statement

No potential conflict of interest was reported by the author(s).