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Research Note

Disability e-inclusion for accessible tourism websites

ORCID Icon, & ORCID Icon
Pages 3571-3578 | Received 16 Mar 2021, Accepted 19 Jul 2022, Published online: 05 Aug 2022
 

ABSTRACT

This research note discusses the current issue of assessing accessibility conditions of travel information and service websites for persons with disabilities. This paper examines the web accessibility of 246 tourism-related websites across countries and service sectors by utilizing the criteria of web content accessibility guidelines. The results show that global airline websites and hotel booking websites have a relatively higher number of known inaccessibility problems. In addition, tourism websites are likely to be inaccessible by omitting text alternatives for any non-text content (guideline1.1), adaptable contents (guideline 1.3) or distinguishable presentation (guideline 1.4). This study concluded that the issue in tourism websites remains unresolved and the investigation needs to continue.

Disclosure statement

No potential conflict of interest was reported by the author(s).

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