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Notes
1. I use the 14th chapter in the book, ‘The potential of service design as a route to product service systems’, and its focus upon even the sustainable future being achievable through service design as an opener to the vastness of the territory encompassed by this book.
2. Orginally, and till the 1990s, known as the Royal Society for the Encouragement of Arts, Manufactures and Commerce.
3. Non-Governmental Organizations, also known as the voluntary or third sector.
4. GAFMA is an acronym that refers to the collective digital strength of the corporates Google, Apple, Facebook, Microsoft, and Amazon.
Additional information
Notes on contributors
Soumitri Varadarajan
Soumitri Varadarajan is associate professor in Industrial Design at RMIT University in Melbourne, Australia. Varadarajan is also Senior Lecturer (Hon) at Austin Health focused upon Health CoDesign to improve patient experiences and develop new digital affordances. Varadarajan currently collaborates with healthcare services in Victoria and NSW to undertake research and capacity development in Health CoDesign. Varadarajan focuses upon service design with an emphasis upon involving patients, carers, and staff to collaboratively identify problems and develop solutions. Varadarajan has undertaken research focused upon service provision in unserved areas, with a specific emphasis upon health care needs of remote, rural, and poor women. His practice takes the approach of de-medicalizing and re-contextualizing everyday practices of ‘patients’ by developing new traditions and artefacts.