Abstract
In order to meet its present and future needs, the University of Kentucky Libraries initiated a team-based process with the intent of redesigning the Libraries’ organizational structure. Toward this end, library faculty and staff who were involved in the project received training related to the purposes and functionality of various types of teams, quality management tools, and analytical and decision making processes. Process teams were established to study the three major organizational components -technical services, public services, and management. A team-based management model was ultimately adopted system-wide by the University Libraries, with self-directed management and work teams replacing the traditional divisions and departments. Ad hoc project teams were established as needed. The processes that the technical services component followed during both the study and the implementation phases can be applied to management and work units in any library setting.