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Public Management Review Volume 14, 2012 - Issue 3
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Articles

Learning, Innovating and Performance in Post-New Public Management of Locally Delivered Public Services

Tony Kinder Business School, University of Edinburgh, William Robertson Building, George Square, Edinburgh, EH8 9JY, UK E-mail: [email protected]
Pages 403-428 | Published online: 16 Apr 2012
 
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Abstract

Commenting upon strands of post-new public management (NPM) debate, including Lapsley (2009) and Osborne (2010a) the article argues that as local public service organizations enter the age of austerity, performance driven by innovation and learning, will be an important feature of any NPM paradigm. The article suggests a theoretical framework for innovation in local public services: listening and learning, illustrating its usefulness by a case study of West Lothian Council, Scotland.

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