Nurturing mutual gains in the public sector: the roles of socially responsible human resource practices, employee use of normative public values, and job crafting

ABSTRACT

The aim of our inquiry is to investigate how and when socially responsible human resource practices (SRHR practices) foster service performance and psychological health among public sector employees. The participants for this research were recruited from wards (local level governments) in Vietnam. The data from the participants were analysed through multilevel structural equation modelling. The results lent credence to the positive relationships between SRHR practices and employees’ service performance as well as psychological health via the mediating role of job crafting. SRHR practices were more positively associated with job crafting when employee use of normative public values was lower.

KEYWORDS:

• Service performance
• psychological health
• socially responsible human resource practices (SRHR practices)
• use of normative public values
• job crafting
• vietnam

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Trong Tuan Luu

Trong Tuan Luu is currently a senior lecturer at Swinburne Business School, Swinburne University of Technology, Hawthorn, Australia. He received his master’s degree from Victoria University, Australia and PhD degree in management from Asian Institute of Technology (AIT), Thailand. His research interests include organizational behaviour and human resource management in both private and public sector. Widely published his research has appeared in refereed academic journals such as Journal of Business Ethics, Public Management Review, Personnel Review, Group & Organization Management, Journal of Business Research, Knowledge Management Research & Practice, Tourism Management, International Journal of Hospitality Management, Journal of Sustainable Tourism, International Journal of Contemporary Hospitality Management, Industrial Marketing Management, among others.

Thanh Ngan Vu

Thanh Ngan Vu is currently a research assistant at International University, Vietnam National University, Hanoi, Vietnam. Her research interests include financial management and marketing.

Chris Rowley

Chris Rowley is the professor in Kellogg College, University of Oxford, UK. He is a well-known figure in the Human Resource Management and Asia business and management areas. He is the Editor of the journal ‘Asia Pacific Business Review’ and is an Editorial Board member for leading international journals. He is a respected author and has published over 500 articles, books, book chapters and other contributions and knowledge transfer outputs.

Thi Phuong Nhi Luong

Thi Phuong Nhi Luongd research interests include cultural values, social responsibility, sustainability, and innovation.