What are the determinants of KM 2.0 adoption? A meta-synthesis of the literature

ABSTRACT

Contrary to increasing spending on KM 2.0, it may be difficult to reach promised objectives in practice and yet high failure rate remains. As KM 2.0 has been considered as a people-centric approach, one of the major challenges of its implementation is users’ reluctance to adopt KM 2.0 systems. Moreover, despite the fact that KM 2.0 is one of the interesting paradigms in business, there is no comprehensive theoretical framework for its adoption. This study attempts to fill this gap through a qualitative meta-synthesis approach. After a systematic literature review, the importance of the identified theme was determined using the quantitative method of Shannon Entropy. This study contributes to current KM researches through offering theoretical advances related to KM 2.0 adoption. Furthermore, the theme identified in this study would be useful as a conceptual framework for KM 2.0 systems developers to plan and evaluate these initiatives regarding users’ viewpoints.

KEYWORDS:

• Knowledge management
• knowledge management 2.0
• km 2.0 adoption
• meta-synthesis
• Shannon entropy

Disclosure statement

No potential conflict of interest was reported by the authors.