Web-based Measurement of the Level of Implementation of TQM in Indian Industries

Abstract

Quality management systems help industries to achieve the highest standards in providing world class services to customers. They encourage continuous improvement. Organizations that have implemented the TQM concept focus on producing quality goods and services to customers and are able to provide independent evidence of good quality management practice. Assuring quality is a multifunctional effort covering many aspects of operations. In this paper, we have demonstrated a web-based methodology to measure the level of TQM implementation in Indian industries. This paper provides a synthesis of the quality literature by identifying ten critical success factors of quality management in manufacturing industries. Operational measures of these factors are developed using data collected through the internet from 104 Indian industries. The measures could be used by decision makers in an organization to assess the status of quality management in order to direct improvements in the quality area.

Keywords:

• TQM
• critical success factors
• quality-related action programs
• instrument
• reliability
• validity