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Abstract
The paper addresses two common questions relating to the use of students' feedback reports as valid measures of teaching effectiveness and improvement of teaching quality. A SERVQUAL-type approach to prioritise quality parameters has also been adopted. The role of statistics and quality professionals has been elaborated. Scope for further research about rating instruments and other forms of students' input has been recommended.
Acknowledgements
The authors acknowledge with gratitude the contribution of Dr B. Seal, Department of Statistics, The University of Burdwan in introducing the concept of Most Popular Rank. Acknowledgements are also due to Prof. S.C. Ghosh, Department of Political Science, The University of Burdwan and Prof. A. Mukhopadhyay, Netaji Institute of Asian Studies, Kolkata for some illuminating discussions without which the paper would not have succeeded in achieving its present shape.
