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Original Article

Providing an internet-based audiological counselling programme to new hearing aid users: A qualitative study

Provisión de un programa de consejería audiológica por Internet para nuevos usuarios de auxiliares auditivos: un estudio cualitativo

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Pages 697-706 | Published online: 07 Jul 2009
 

Abstract

People with an acquired hearing loss often have difficulty adjusting to a first hearing aid. Studies have shown that audiological counselling can facilitate adjustment to a first hearing aid. Because of its interactive nature, the internet could be a valuable tool to gain information about the experiences of the new hearing aid user and to address the needs for audiological counselling. An internet-based audiological counselling programme in the form of daily e-mails during the first month after the hearing aid fitting was offered to three new hearing aid users. The data, qualitative in nature, were comprised of the content of the e-mails and of in-depth interviews with the participants and their audiologist, and were analysed according to grounded theory. Overall, the internet-based audiological counselling programme provided rich descriptions of the experiences of the participants and reinforced positive adjustment behaviours experienced by them.

Sumario

Las personas con una hipoacusia adquirida suelen tener dificultad para adaptarse a su primer auxiliar auditivo. Algunos estudios han mostrado que la consejería audiológica puede facilitar el ajuste a un primer auxiliar auditivo. Debido a su naturaleza interactiva, Internet podría ser una herramienta valiosa para obtener información sobre las experiencias del nuevo usuario de auxiliares auditivos y para manejar las necesidades de consejería audiológica. Un programa de consejería audiológica por Internet, constituido por correos electrónicos diarios durante el primer mes luego de la adaptación del auxiliar auditivo, se ofreció a tres nuevos usuarios. Se analizaron los datos de naturaleza cualitativa, sacados del contenido de los mensajes y por entrevistas a fondo con los participantes y su audiólogo, de acuerdo a una teoría fundamentada. Globalmente, el programa de consejería audiológica por Internet aportó descripciones sustanciosas de las experiencias de los participantes y reforzó los comportamientos positivos de ajuste experimentados.

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