Health IT use outcomes in small physician practices

ABSTRACT

Even though Small Physician Practices (SPP) make up 60% of healthcare providers, there have been very few studies on Health Information Technology (HIT) and its impact within SPP. The goal of this study is to answer the following question: How does HIT quality and HIT use influence organizational outcomes of small physician practices? To answer this question, we use a modified IS success model as our framework and analyzed data from multiple case studies. To be more thorough, we include outcomes such as Quality of Care, Operational Outcomes, Financial, and Internal Work Flow. This study found that communication and collaboration with the system has an impact on these outcomes.

KEYWORDS:

• Health Information Technology
• Small Physician Practice
• Case Study
• IS Success Model
• Organizational Outcome

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Steven A. Wallace

Steven A. Wallace is an Associate Professor of Information Systems at the College of Business and Innovation, University of Toledo. He earned a doctoral degree in Information Systems from The University of North Carolina at Greensboro (UNCG). He earned his master’s degree in Information Technology Management from UNCG and his bachelor’s degree in Electrical Engineering at North Carolina State University. His work experience includes nine years as a software designer. His research interests include health information technology, adoption, and cybersecurity.

Lakshmi S. Iyer

Lakshmi S. Iyer is Professor of Information Systems and Director of the Applied Data Analytics Graduate Programs at the Walker College of Business, Appalachian State University. Her research interests are in the area of emerging technologies & its impact on organizations and users, and social inclusion in computing. Her research work has been published in or forthcoming in Communications of the AIS, Journal of Association for Information Systems, European Journal of Information Systems, Communications of the ACM, Decision Support Systems, eService Journal, Journal of Electronic Commerce Research, Journal of Computer Information Systems, Information Systems Management, Journal of Global Information Technology and Management, and others. She is a Board member of Teradata University Network, recent past-chair of the Special Interest Group in Decision Support and Analytics (SIGDSA, formerly SIGDSS). She has served as a Guest Editor for Communications of the ACM, the Journal of Electronic Commerce Research, and Information Systems Frontier. She is also co-editor of Annals of Information Systems Special Issues (2015 and 2017) on “Reshaping Society through Analytics, Collaboration, and Decision Support: Role of BI and Social Media” and “Analytics and Data Science: Advances in Research and Pedagogy.”