Identifying Practical Knowledge for Introducing Information Systems in Community Social Care Agencies: A Scoping Review

Abstract

Information systems (IS) are increasingly used in social care agencies. This scoping review examined the research literature to identity practical knowledge relevant to social care agencies introducing IS. Selected studies documented elements of practical knowledge, though this was not the direct focus of any individual article. A synthesis of the 50 selected studies into a themed matrix highlighted the practical knowledge gap for social care agencies, and community service agencies in particular. This review identified two features critical to generating relevant practical knowledge: the participatory role of the researcher-designer, and the active role of IS participants.

Keywords:

• Community service organization
• information system
• NGO
• practical knowledge
• social work
• socio-technical

Disclosure statement

The authors report there are no competing interests to declare.

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.

Additional information

Funding

This industry PhD scholarship is a partnership between FamilyCare and La Trobe University. FamilyCare also acknowledges the support of the Bradshaw Family in establishing the initiative.