Fine-tuning the usability of a crowdsourced indoor navigation system

ABSTRACT

This paper describes the development of a crowdsourced indoor navigation system named SoleWay. Because the input of volunteers is crucial, special attention was paid to the usability of the system at different stages throughout its development. Besides a user-friendly system, this has resulted in a number of important insights that can facilitate the development of future systems: the importance social motivation of potential users, integration of a stepwise approach (with a gradual release and subsequent user evaluations), and adaptation to user requirements. These elements combined are also crucial to be able to obtain a critical crowd that can sustain a viable content.

KEYWORDS:

• Indoor navigation
• crowdsourcing
• usability
• user-centered design
• routing application

Disclosure statement

No potential conflict of interest was reported by the authors.

Supplementary material

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