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Abstract
The mission-driven planning and management process requires the systematic assessment of MPA program performance. An essential method in a comprehensive performance measurement system is the use of stakeholder surveys. This article describes the development and administration of student, exit, alumni, employer, and supervisor surveys based upon the experiences of Fairleigh Dickinson University's MPA program. Guidelines, recommendations, and sample surveys are provided for the reader's reference.
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Notes on contributors
Gary E. Roberts
Gary E. Roberts is an associate professor of public administration at the University of Memphis, specializing in human resource management. Roberts' past work experience has included service in local government public safety research and rural development planning. His major research interests include organizational work-life benefit practices, performance measurement and appraisal systems, and MPA curriculum design and evaluation. Roberts has published extensively in public administration journals including the American Review of Public Administration. Review of Pubic Personnel Administration, the International Journal of Pubic Administration, and Public Personnel Management.