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Abstract
This paper addresses the need for culturally appropriate and culturally effective public programs and public services. The author discusses cultural competency in public services programming and public services delivery and addresses cultural competency concerns in human resources training, education, and service delivery. Examples of best practices in public policymaking and management are provided, and the author discusses what a public agency must do to develop and promote an ethos of community spirit through the use and application of cultural competency. The paper also provides a cultural competency glossary for public agencies.
Additional information
Notes on contributors
Mitchell F. Rice
Mitchell Rice teaches in the Department of Political Science at Texas A&M University. He is a Fellow of the National Academy of Public Administration in Washington, D.C. His research areas are diversity, multiculturalism, cultural competency, and public administration. His latest book is Diversity and Public Administration: Theory, Issues, and Perspectives (M. E. Sharpe, 2005).