The Usage of Electronic Data Interchange in the Hotel Industry

Abstract

This study investigates the major factors that can influence electronic data interchange (EDI) within the hotel industry. Results illustrate that some profile, channel, and task variables can influence EDI usage in the areas of purchasing, financing, and strategy. By identifying and testing relevant intraorganizational variables, this study offers insights to academics and practitioners regarding the usage of EDI within the hotel industry. Indications are EDI could become an important tool for hotels to use in conducting business in both an interorganizational and intraorganizational manner.

Keywords:

• adoption
• electronic data interchange
• usage
• purchasing
• financing
• strategy

Notes