![Sample our Tourism, Hospitality and Events journals, sign in here to start your FREE access for 14 days]({"type":"image" , "src" : "/sda/5950/TOC-Subject-Sample-2021-Tourism-Hospitality-Events.jpg"})
ABSTRACT
In this study, service quality perceptions of international tourists’ about the recreational activities in a five-star hotel located in Antalya, Turkey were examined by a measurement tool adapted from the ServQual model. Study 1 for animation and Study 2 for wellness & spa services, were carried out with the participation of 213 and 143 tourists, respectively. Analyses of the data show that both recreation activities’ service quality consists of three dimensions, which are: ‘Tangibility,’ ‘Competence & Courtesy,’ and ‘Credibility & Safety.’ Results show that all service dimensions of animation have almost the same effect on overall satisfaction from the hotel, while the ‘Tangibility’ dimension belong to spa & wellness have the highest.
Acknowledgment
This article is based on the Master of Social Seciences dissertation of Ebru Kadriye Öz, which is accepted by Akdeniz University, Social Sciences Institute, in the Tourism Management Programme in 2014.