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Abstract
After evaluating available library-targeted return on investment (ROI) tools, VA Library Network Librarians created a workgroup to formulate a tool geared specifically to the Department of Veterans Affairs (VA) hospital libraries. The workgroup devised an approach with three separate components: a Return on Investment Analysis tool that each library could employ; a Library Scorecard that provided local and national examples of typical benefits, for libraries that could not devote time to using the ROI instrument; and a Management Support Report for libraries that wanted a mission-based document to use with their local management. The tools were essentially complete in 18 months, after numerous drafts.
Notes
∗Turnaround data can be found using QuickDoc or Docline report.
