Professional Development in a Patient Education Resource Center

Abstract

Professional development for reference staff who provide consumer health information is of vital importance in the rapidly changing environment of health information. There are resources and strategies that can be employed to help expand reference staff knowledge and skills. Developing and strengthening interpersonal communication and resource utilization skills can be achieved through opportunities such as colleague collaboration and the utilization of internal and external resources.

Keywords:

• consumer health
• patient education
• patient education resource center
• professional development
• reference staff

Notes

Comments and suggestions should be sent to the column editors: Anne Beschnett (E-mail: [email protected]), Joy Kennedy (E-mail: [email protected]), or Donna Timm (E-mail: [email protected]).