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Abstract
Hospital libraries need ways to demonstrate their value to the parent organization or risk shrinking budgets, loss of physical space, reduced staff, and even closing. The hospital librarians at Kaiser Permanente developed a post-query patron survey to assess how the librarians’ work directly supported the organization’s mission and goals. Through this survey, the librarians gathered quantitative and qualitative evidence of the librarians’ role in helping clinicians and leaders make important decisions. This article discusses the survey process and implementation, highlights survey results, and examines some of the positive impact the project has generated.