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Journal of Hospital Librarianship Volume 17, 2017 - Issue 1
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Assessing Service Quality, Satisfying the Expectations of Library Customers by Peter Hernon, Ellen Altman, and Robert E. Dugan

(2015). 3rd ed. Chicago, IL: ALA Editions, 232 pages, $75.00, paperback, ISBN: 978-0-8389-1308-6

Susan E. ThomasIndiana University, South Bend, Indiana, USA
Page 92 | Published online: 03 Feb 2017
 
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"Assessing Service Quality, Satisfying the Expectations of Library Customers by Peter Hernon, Ellen Altman, and Robert E. Dugan." Journal of Hospital Librarianship, 17(1), p. 92

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