The mediating effect of work–family conflict in the relationship between job stress and intent to stay: The case of tourism and hospitality workers in Macau

ABSTRACT

This study explores the mediating effect of work–family conflict in the relationship between job stress and intent to stay. The study revealed that once the intervention took place, employees' job stress has ceased to exert direct influence on their turnover intention. This signifies that work–family conflict is the underlying cause which discourages stressful employees to remain with their employer. The study was conducted in Macau to a group of tourism workers by means of street intercept survey.

KEYWORDS:

• Intent to stay
• job stress
• Macau
• tourism workers
• work–family conflict

Acknowledgments

The authors thank IFT Tourism Research Centre of Institute for Tourism Studies Macau for providing the current dataset. The data used in this study were extracted from the centre's Macau Human Resources Monitoring Survey.