The link between job satisfaction and the intent to leave among casino employees

Abstract

Due to the nature of the interaction between gamblers and gaming company employees, casino operations are particularly vulnerable to excessive staff turnover. This study investigated the intrinsic, extrinsic, and general factors of employee job satisfaction and their influences on the intent to leave employment among casino operation employees. The results show that both high job satisfaction as well as significant job dissatisfaction exist within the organization. Of the variables examined, age and department worked were the factors that significantly influenced their intent to leave. This study revealed the casino employees’ primary reasons for leaving their jobs.

Keywords:

• Job satisfaction
• intent to leave
• intrinsic and extrinsic