The effect of work motivation on employee performance: Empirical evidence from 4-star hotels in Mongolia

Abstract

This study provided empirical evidence for workforce motivation being viewed as a prime business strategy. The positive effects of work motivation upon performance were indicated by responses gathered from 398 employees working in 4-star hotels in Mongolia. Five work motivators and their influence upon employee performance were examined: financial motivation, external self-concept, enjoyment of work, internal self-concept and goal internalization. Three work motivators were found to effectively improve employee performance. The unique Mongolian context for this study can be added to the extensive body of workplace motivation literature. This study suggests that motivation is a fundamental business strategic priority.

Keywords:

• Business strategy
• employee performance
• hotel industry
• Mongolia
• work motivation