Exploring a hospitality leadership competency model: Cross-cultural validation in New Zealand and Vietnam

Abstract

Prior studies confirm that poor leadership is a key driver of employee turnover. This study tests the influence of 10 leadership competencies toward job satisfaction and turnover intentions in New Zealand and Vietnamese hotels. The results show that all 10 competencies were significantly correlated to both outcomes in each country with these were dominant predictors: (1) ethical leadership and team leadership in New Zealand and, (2) ethical leadership, delegation, and team leadership in Vietnam. Moreover, the influence of these competencies on turnover intentions was mediated by job satisfaction, thus implying an underlying causal mechanism.

Keywords:

• Competencies
• hospitality
• job satisfaction
• leadership
• mediation
• turnover intentions