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IDENTIFYING AND ANALYZING USER NEEDS: A COMPLETE HANDBOOK AND READY‐TO‐USE ASSESSMENT WORKBOOK WITH DISK. Westbrook, Lynn. New York: Neal‐Schuman Publishers, 2001, 250 pp., $75.00, 1–55570–388–7.
THE ECONOMICS OF INFORMATION: A GUIDE TO ECONOMIC AND COST‐BENEFIT ANALYSIS FOR INFORMATION PROFESSIONALS, 2nd edition. Kingma, Bruce R. Englewood, CO: Libraries Unlimited, 2001, 180 pp., $45.00, 1–56308–816–9.
DEFUSING THE ANGRY PATRON: A HOW‐TO‐DO‐IT MANUAL FOR LIBRARIANS AND PARAPROFESSIONALS. Rubin, Rhea Joyce. New York: Neal‐Schuman, 2000, 99 pp., $45.00, 1–55570–372–0.
ADAPTIVE TECHNOLOGIES FOR LEARNING AND WORK ENVIRONMENTS, 2nd edition. Lazzaro, Joseph J. Chicago: American Library Association, 2001, $35.00, 0–8389–0814–4.
LIBRARY RELOCATIONS AND COLLECTION SHIFTS. Tucker, Dennis C. Medford, NJ: Information Today, 1999, 208 pp., $35.00, 1–57387–069–2.
LIBRARY DISASTER PLANNING AND RECOVERY HANDBOOK. Alire, Camila (Ed.). New York: Neal Schuman, 2000, 616 pp., bibl., index, $75.00, 1–55570–373–9.