Job satisfaction and job stress among African‐American human service workers

This study was designed to determine which job facets created job stress for African‐American human service workers and which facets of their jobs helped to bring about a feeling of job satisfaction.¹ Some attention was given to which job facets tended to influence an intent to seek employment from another employer. The results indicated that the African‐American workers’ perception of promotion opportunities and role conflict were significant predictors of job satisfaction and job turnover intent. Discrimination was found to be a significant predictor of job satisfaction, but not a predictor of job turnover.