Abstract
Organizations such as universities collect and use personal data about customers such as students. How do students feel about their university’s practices related to error in data and access to personal data? Using data collected via a survey of 187 students at a large U.S. university, we investigate the effects of these two privacy and security concerns on students’ feeling of alienation. Implications of the results are discussed in light of ethics, strategy, design, control and administration of personal information management systems.