Nurses’ job satisfaction as a mediator of the relationship between organizational commitment components and job performance

Abstract

This study examines the effect of organizational commitment components on job performance through job satisfaction at private and public hospitals in Bosnia and Herzegovina. The study proposes that affective, normative, and continuance commitments have an influence on job performance through job satisfaction. Using the survey method, 274 responses were collected from nurses. A partial least squares structural equation model was constructed to test the reliability and validity of the measurement and the structural model. The study results showed that affective and normative commitments are found to influence job satisfaction, whereas job satisfaction has a strong effect on job performance. However, job satisfaction is found to mediate the relationship between affective commitment, normative commitment as well as continuance commitment and job performance. The study does not find support for the continuance commitment and job satisfaction relationship or the relationship between affective and normative commitment and job performance.

Keywords:

• Bosnia and Herzegovina
• nurses
• job performance
• job satisfaction
• partial least squares structural equation model
• organizational commitment