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Articles

The development and characteristics of Employee Assistance Programs around the globe

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Pages 168-186 | Received 13 Sep 2017, Accepted 18 Oct 2018, Published online: 31 Dec 2018
 

Abstract

A global online survey of Employee Assistance Program (EAP) professionals regarding EAP characteristics and development was conducted. Seventy-four respondents from 25 countries participated. Key developmental drivers identified were consumer demand and industry-based initiatives. EAPs were typically delivered by private “for-profit” organizations. EAP services predominantly comprised relationship, mental health, and trauma counseling delivered over four to five sessions through various delivery modes. Increasing focus on well-being and greater utilization of technology were reported. Few EAP-specific qualifications were offered, and professional standards were mostly voluntary. Although EAPs were perceived to generally be effective, they may encounter challenges in maintaining high-quality service provision into the future.

Additional information

Funding

This survey was undertaken to inform a larger review of the international history of EAPs funded by the Employee Assistance Research Foundation.

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