Links connecting nurses’ planned behavior, burnout, job satisfaction, and organizational citizenship behavior

Abstract

This study aims to investigate the relationships between the planned behavior, burnout, overall job satisfaction, and organizational citizenship behavior of nurses in three public hospitals in Iraq. The methodology included descriptive statistics, PLS-based-SEM, and mediation analysis. An assessment of data collected from a survey based on an interview with 428 nurses participating showed that the attitude of the nurses toward their behavior significantly positively affected their burnout and overall job satisfaction, while their subjective norm and perceived behavioral control significantly positively influenced burnout. The burnout experienced by the nurses significantly negatively impacted their citizenship behavior, while overall; their job satisfaction significantly positively affected their citizenship behavior. Though the nurses’ burnout partially mediated the relationships between their planned behavior and citizenship behavior, their overall job satisfaction partially mediated the association between their subjective norm/perceived behavioral control and citizenship behavior.

Keywords:

• Burnout
• healthcare organization
• job satisfaction
• nursing
• organizational citizenship behavior
• planned behavior