Development of a market-oriented EFQM excellence model for analyzing the implementation of quality management in developing countries

Abstract

The European Foundation for Quality Management (EFQM) Excellence Model is popular to measure service quality. However, to determine the enablers of EFQM's current implementation level across the construction industry, it should be adjusted for different development demands and interests to be useful in different environments. This study used the judgment sampling method to distribute 1250 questionnaires containing the EFQM results and DECMOR scale. The average score methods and the entropy weight method were used to analyze the collected data. This article presents the Market Oriented EFQM (MOEFQM) model, that combines the Developing Country Market Orientation (DECMOR) scale and Growth Management Model (GMM) and the EFQM model to analyze the overall implementation level of market-oriented quality management in the construction industries of developing countries. The model is demonstrated in a case study of 120 construction firms in Xi’an, Beijing and Shanghai, China, concluding that the current market-oriented growth of the firms is still in the second phase of quality management and identifying the main influencing factors that need to be prioritized in embarking on the next phase of development. The framework has the potential for analyzing the main factors influencing general growth in quality management in other industries and localities.

Keywords:

• EFQM Excellence Model
• market-oriented strategy
• growth management model
• construction service quality
• sustainability

Disclosure statement

The authors declare no conflict of interest.

Table G1. The sample sizes under different confidence intervals and sampling errors

Additional information

Funding

Research is supported by the National Natural Science Foundation of China [No. 71301013]; Humanity and Social Science Program Foundation of the Ministry of Education of China [No. 17YJA790091]; List of Key Science and Technology Projects in China's Transportation Industry in 2018-International Science and Technology Cooperation Project [No. 2018-01639]; Shaanxi Province Social Science Fund [No. 2017S004, No. 2016Z047 and No. 2014HQ10]; Shaanxi Province Social Science Bidding Fund [No. 2016ZB017]; Shaanxi Province Social Sciences Major Theoretical and Practical Research Fund [No. 2017Z028 and No. 2019Z035]; Xi’an Social Science Fund [No. 18J139]; Xi’an Science Technology Bureau Fund [No. CXY1512[2]]; Xi’an Construction Science and Technology Planning Projects [No. SJW201705]; Xi’an Science Technology Bureau Fund (No. 201805070RK1SF4(6)); Shaanxi Universities Second Batch of Youth Outstanding Talents Support Projects [No. [2018]111]; Shaanxi Province Higher Education Teaching Reform Project [No. 17BZ017]; Education Funding of Master of Engineering Management in China [No. 2017-ZX-004]; Shaanxi Province Civil Engineering “first-class professional” project [No. 300103292801 and No. 300103292804]; Special Fund for Graduate Student Education Reform of Central College, Chang’an University [No. 300111002005, No. 300103187091, No. 310623176201, No. 310623176702, No. 310628176702 and No. 310628161406]; Fundamental Research for Education Reform of Central College, Chang’an University [No. 300104292304, No. 300104292305, No. 300104292308, No. 300103292806, No. 300104282301, No. 300104282318, No. 300104282323, No. 310623172904, No. 310623171003 and No. 310623171633]; Fundamental Research for Funds for the Central Universities (Humanities and Social Sciences), Chang’an University [No. 300102239616]; Fundamental Research for Funds for the Central Universities, Chang’an University [No. 300102238201].