Co-creation for empathy and mutual learning: a framework for design in health and social care

ABSTRACT

Co-creation is seen as imperative in healthcare however existing frameworks are in need for adapting to specific settings from a person-centred care perspective such as shared decision-making, characterised by asymmetrical power relations and restricted time resources. This article takes a workshop in shared decision-making with doctors, nurses, patients and relatives as a point of departure for process reflection. The aim of the workshop was to develop implementation strategies for a decision tool for future cancer care. By analysing its concept and methods, we propose a general framework for design in health and social care, based on meeting fellow stakeholders, switching over roles, voicing and developing ideas and finally evaluating proposals (MOVE). By evidence of our research, we propose that empathy can be created and strengthened through co-creation in health and social care.

KEYWORD:

• Design for empathy
• framework for co-creation
• design in health and social care
• shared decision making

Acknowledgments

We would like to thank Social Design Lab’s design developers, students, patients, relatives and clinicians for participating in the workshop.

Disclosure statement

No potential conflict of interest was reported by the authors.

Notes

1. The operation of computers is a performative activity and people as human actors, perform activities and take a place on stage in conjunction with computers was introduced by Brenda Laurel back in 1992. The current edition was published in 2013.