Understanding Filipino tourists’ future time perspective and emotional experiences during delayed international flights through design triangulation

ABSTRACT

The major intent of this qualitative study is to describe the Future Time Perspective (FTP) and emotional experiences of a select group of Filipino passengers (n=15) when encountering delayed international flights. Data need for the study was gathered through a semi structured interview and word cloud sheet Phenomenological reduction of the narratives was carried out via horizontal and vertical analyses and were validated via member checking procedure. Interestingly, an interesting conceptualization labelled as The Passengers’ Clock of Future Time Perspective consists of (a) Cycle of Planning: Moving with Time and (b) Cycle of Worrying: Moving against Time was emerged. Interestingly, the said model describes the passenger’s view of time and their emotional experiences when encountering delayed international flights. Findings of this study can benefit the airline industry in developing service strategies when it comes to handling passengers experiencing delays in their international flights.

KEYWORDS:

• Delayed international flights
• emotional experiences
• future time perspective
• the passengers’ clock of future time perspective
• Filipino passengers

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Allan B. De Guzman

Allan B. de Guzman handles management and research courses at both graduate and undergraduate levels in the University of Santo Tomas. He received the prestigious 2011 Metrobank Foundation Most Outstanding Teacher Award in Higher Education in the Philippines and the 2014 Australian Awards Fellowship on Curriculum Leadership at Queensland University of Technology, Brisbane, Australia.

Sean Eunice Z. Labrador

Sean Eunice Z. Labrador finished her Bachelor of Travel Management from the University of Santo Tomas. Her research interests include tourism behaviorand emotions and tourism promotion.

Francheska Anne Rodil

Francheska Anne Rodil graduated from the University of Santo Tomas with a Bachelor of Travel Management degree. Her research interests include tourism behavior and emotions and tourism promotion.