Abstract
From a review and analysis of 16 studies and 1 survey, 2 integrative models were developed of the complex relationships between education and key behavioural outcomes. Findings are that education exerts direct, interaction and relational impacts that create significant tradeoffs, especially in organizations pursuing innovation-based competitive advantage. Practical implications concern the need to balance benefits that accrue to organizations and economies from investments in workforce education with the corresponding individual costs. Organizational policies and programmes that relate to recruitment, retention and rewards as well as education policy that reflects local context and requirements must be created that translate larger, strategic goals into desired behavioural outcomes.