Industrial application of semantic process mining

Abstract

Process mining relates to the extraction of non-trivial and useful information from information system event logs. It is a new research discipline that has evolved significantly since the early work on idealistic process logs. Over the last years, process mining prototypes have incorporated elements from semantics and data mining and targeted visualisation techniques that are more user-friendly to business experts and process owners. In this article, we present a framework for evaluating different aspects of enterprise process flows and address practical challenges of state-of-the-art industrial process mining. We also explore the inherent strengths of the technology for more efficient process optimisation.

Keywords:

• process mining
• business process intelligence
• process models
• business process management
• data mining
• process analysis
• semantics
• ontologies