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ABSTRACT
Objective: Electronic medical records systems and the associated risks have been well studied in developed countries; the same cannot be said for systems in developing countries. Previous research in Saudi Arabian health-care organizations has shown a low level of quality in hospital services due to ineffective risk management. The objective of this research is to apply the Systems Theoretic Accident Modelling and Processes (STAMP) risk management technique in Saudi Arabia and evaluate its implementation. Participants: The participating organization is a health-care organization in Saudi Arabia Methods: A two-phase case study was conducted. The first phase implemented the STAMP technique to identify and manage risks to the system. For the second phase, the STAMP technique was extended to include a checklist, to increase STAMP’s capability to mitigate risks, and the process reapplied. Results and Conclusion: The results demonstrated that the inclusion of the STAMP Checklist reduced errors and prevented system failures compared to regular STAMP.
Declaration of interest
We wish to confirm that we have no conflict of interest to declare. All authors have seen and approved the manuscript being submitted. There are no known conflicts of interest associated with this publication and there has been no significant financial support for this work that could have influenced its outcome.
We warrant that the article is the authors’ original work. We warrant that the article has not received prior publication and is not under consideration for publication elsewhere.