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Abstract
This study examines the concept of leader–member exchange (LMX) agreement, which reflects subordinates’ and supervisors’ perceptions of LMX, and its relationship with employees’ organizational commitment and turnover intent in the Indian hospitality industry. The sample studied includes 240 frontline employees and their 35 supervisors in Indian hospitality businesses, providing data on 240 employee–supervisor dyads. Structural equation modeling was used to test research hypotheses. Results indicate that LMX agreement has a positive relationship with organizational commitment and a negative relationship with the turnover intentions of hospitality workers. In particular, the relationship between LMX agreement and organizational commitment is stronger for older and longer tenured employees than for their younger and shorter tenured counterparts. This study attempts to understand both subordinates’ and supervisors’ perspectives of LMX simultaneously. It is also one of few studies to examine a relatively new concept, LMX agreement, and its relationships with work outcomes in the hospitality context.
本研究探索领导者 - 成员交换 (LMX) 协议的概念，揭示下属及管理者对 LMX 的看法，它与印度酒店行业内员工的组织承诺以及离职意图的关系。研究的样本包含印度酒店企业中的 240 名一线员工及其 35 名管理者，提供关于 240 名员工-管理者的数据。使用结构化方程模型来测试研究假设。结果表明，LMX 协议与酒店员工的组织承诺呈正相关关系，与其离职意向呈负相关关系。特别是，对于 LMX 协议和组织承诺之间的关系强度，更年长、聘任时间更长的员工高于更年轻、聘任时间更短的员工。本研究试图同时了解下属及管理者对 LMX 的看法。这也是了解较新概念、LMX 协议及其与酒店工作成果之间关系的几项研究之一。