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Abstract
This study aims to uncover the dimensions of an effective environmental management system in the Hong Kong hotel industry. The approach adopted was qualitative, using research methods mainly based on in-depth interviews. Content analysis was used to analyze the data. In-depth interviews with directors of engineering and environmental management system managers of leading representative hotels in Hong Kong and on-site inspections were carried out to ascertain the extent of environmental protection measures implemented in their “green” management. The interviews provided insights into the efforts made by local hotels in various areas of environmentalism. The results from this study indicate that there are five dimensions of environmentalism in the Hong Kong hotel industry: energy efficiency, water conservation, water pollution control, waste management, and indoor air quality. For an environmental management system to be implemented successfully, an organization's short- and long-term green strategies are crucial, and they need to be executed by a competent team leader with appropriate resources and funding. Building design, green purchasing, staff training, and communication with guests are the core competencies to enforce policies and good practice. The implications of the study's findings are discussed here, and recommendations are made on how the hotel industry can contribute to environmental sustainability of the whole planet.
本研究旨在探讨香港酒店业不同层面有效的环境管理体系。本文采用质化研究方法，主要透过深入的访谈，以内容分析法进行数据分析。我们跟香港首屈一指和有代表性的酒店高层进行深入访谈，包括工程董事和环境管理体系经理，并实地视察，目的是探知在他们的「绿色」管理下，执行环保措施的程度。访谈促使更了解当地酒店在环保的各个方面所作的努力。研究结果显示，香港酒店业的环保内容包括五个方面：能源效益、节约用水、水污染管制、废物管理及室内空气质量。要成功推行环境管理体系，机构的短期和长期绿色策略最为重要。这些策略需要配合适当的资源和资金，并由能干的领袖执行。建筑设计、环保采购、员工培训及与客人沟通均是执行政策和良好规范的核心要素。最后，本文讨论了研究结果的影响，并对酒店业如何可以为全球的环境可持续性努力提供建议。