Impacts of Work–Family Conflict on Female Hospitality Employees’ Job Outcomes

ABSTRACT

The aims of this study were, first, to examine female hospitality employees’ perceptions of work–family conflict in both directions (work interfering with family and family interfering with work) and compare the differences between developed and developing areas; and, second, to test the mechanisms that link female hospitality employees’ work–family conflict to job satisfaction and turnover intention and examine the potential mediating effects of job satisfaction on the relationship between work–family conflict and turnover intention. A sample of 322 female hospitality employees in Guangzhou and Zhangjiajie completed the survey. Hierarchical regression analysis revealed that female employees perceived more work interfering with family (WIF) than family interfering with work (FIW). Female employees in Guangzhou perceived higher work–family conflict, both WIF and FIW, than their counterparts in Zhangjiajie. WIF was negatively related to job satisfaction and positively to turnover intention, but the effects of FIW on job outcomes were insignificant. Lastly, job satisfaction was demonstrated to partially mediate the relationship between WIF and turnover intention. Important implications and applications are provided for researchers and practitioners.

摘要

本研究有两重目的：首先，探讨中国女性酒店员工对工作-家庭冲突的感知，包括工作对家庭的干扰和家庭对工作的干扰两方面，同时对发达地区和欠发达地区的情况进行对比分析；第二，测试女性酒店员工工作-家庭冲突对工作满意度和离职倾向的影响机制，并探讨工作满意度在工作-家庭冲突与离职倾向之间的中介作用。对广州和张家界两个地区322位女性酒店员工的样本进行层级回归分析。研究结果表明，女性酒店员工对工作对家庭的干扰感知要高于家庭对工作的干扰感知，而且无论是工作对家庭的干扰的感知还是家庭对工作的干扰的感知，广州地区均高于张家界地区。此外，女性酒店员工工作对家庭的干扰与工作满意度显著负相关，与离职倾向显著正相关，但家庭对工作的干扰对工作满意度和离职倾向的影响均不显著。最后，工作满意度在工作对家庭的干扰与离职倾向的关系中起部分中介作用。本研究为学术研究及酒店企业管理者提供了重要的意见和建议。

KEYWORDS:

• Work-family conflict
• job satisfaction
• turnover intention
• female employee
• hierarchical regression
• regional difference

关键词:

• 工作家庭冲突
• 工作满意度
• 离职倾向
• 女性就业者
• 层级回归
• 地区差异

Disclosure statement

No potential conflict of interest was reported by the authors.

Geolocation information

This study was done in cities of Guangzhou and ZhangJiajie, China.

Additional information

Funding

This work was supported by the National Social Science Fund of China (Grant No. 13BGL091).

Notes on contributors

Yun Yang

Yun Yang is an Associate Professor in the School of Tourism Management at the Sun Yat-sen University, Guangzhou, China (Email: [email protected]).

Minzhi Peng

Minzhi Peng is a Master Degree Candidate in the School of Tourism Management at the Sun Yat-sen University, Guangzhou, China (Email:[email protected]).