Total Cycle Care: Balancing Patient and Employee Needs

ABSTRACT

Providing a friendly experience during patients’first visits and excellent dental care thereafter is not enough to decure long-term relationships. The best route for continuously providing the beat dental experience included empowering employees do that with their enthusiasm for the practice, they become ambasdadord to the practice. Likewise, the team’s ability to optimize techniques designed to increase patient comfort will ensure patients’ continuing trust.

Additional information

Notes on contributors

Risa Pollack-Simon

Risa Pollack Simon is a certified management consultant, a member of the National Speakers Association and the founder and president of Teamwork Concepts, a management consulting and seminar firm in Northern California. She is also a consultant to ADA’s Council on Dental Practice.