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ABSTRACT
Mobility-as-a-Service is an innovative concept which is anticipated to offer seamless, end-to-end mobility to customers. As MaaS market continues to grow, a better understanding of the current barriers and enablers is essential for informing policy interventions. For this purpose, this paper conducts a detailed review of the existing European regulations and policy framework, while collecting qualitative data from key stakeholders in three European metropolitan areas. Our research highlights various challenges to MaaS implementation including technical, regulatory, financial, and social issues, that lead to relevant implications for current and future transport policymaking. The paper ends with the delivery of specific recommendations to the involved MaaS actors, including public authorities and prospective MaaS operators, so as to achieve a successful MaaS implementation.
Acknowledgments
This research is part of the Project “MaaS4EU” (End-to-End Approach for Mobility-as-a-Service tools, business models, enabling framework, and evidence for European seamless mobility). This project has received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No 723176. This publication only reflects the authors’ view and the European Union is not liable for any use that may be made of the information contained therein.
Disclosure statement
No potential conflict of interest was reported by the authors.
Correction Statement
This article has been republished with minor changes. These changes do not impact the academic content of the article.
Notes
1. This paper, as well as the workshop and interviews conducted in Greater Manchester (UK), was before the UK formally left the European Union (Brexit).