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ABSTRACT
Objective: To observe inpatient satisfaction at different public sector hospitals of Karachi, Pakistan.
Methods: A cross sectional study was carried out during 2010–2012 in four major public sector hospitals of Karachi. A total of 710 patients completed the study. Responses were gathered in a self-structured questionnaire that comprised of four dimensions of satisfaction with doctor, staff, administration and treatment. Average Score of each dimension was taken and compared using one way analysis of variance.
Result: Satisfaction with doctors, staff and administration of provincial and federal hospitals were comparatively similar (P > 0.05). However, satisfaction with treatment significantly differed in all four hospitals (P < 0.0001). Highest satisfaction with treatment was observed among inpatients of hospital running by medical institute (P < 0.0001). Comparison with respect to different departments revealed significant difference for treatment satisfaction of medicine and surgery units. Patients who were admitted from emergency mode acquired lowest satisfaction in all aspects.
Conclusion: Response of inpatients from public sector hospitals showed satisfaction with healthcare personnel and related administration. However, treatment dimension needs to be improved to get more satisfaction.
Acknowledgments
We are grateful to 4th year students for helping in the collection of data. The help of paramedic staff on directing to approach patients was also much appreciated. We are also indebted to the patients for their cooperation in completing the interview.
Author contributions
MH conceived the idea, supervised the data collection, analysed the data and drafted the manuscript. RR designed the manuscript, reviewed the literature, and drafted the manuscript. ZI reviewed the literature and drafted the manuscript. NA collected and entered the data, was involved in construction of questionnaire. AF collected and entered the data, was involved in construction of questionnaire. All authors reviewed the final version and consented to publish the manuscript in Hospital Practice.
Declaration of interest
The authors have no relevant affiliations or financial involvement with any organization or entity with a financial interest in or financial conflict with the subject matter or materials discussed in the manuscript. This includes employment, consultancies, honoraria, stock ownership or options, expert testimony, grants or patents received or pending, or royalties. Peer reviewers on this manuscript have no relevant financial relationships to disclose.