Vacation experiences begin at home: A cruise line example

ABSTRACT

A cruise ship passenger is asked to complete a customer satisfaction survey a few days after returning home from her vacation. The passenger details a nightmarish ordeal concerning her departure day experiences and comments that while her experience on the ship met her expectations, the moments that stand out most in her mind are those of travelling to the ship and reaching her cabin for the first time. While she acknowledges that the cruise line was not directly responsible for most of her misery, she asks that the managers of the cruise line do what they can to mitigate these problems.

邮轮乘客在结束假期返回家中的数天后，被要求完成一份消费者满意度的调查。乘客详细阐述了出发当天噩梦般的经历，以及评论了船上的体验和预期的差距，最记忆深刻的是去往邮轮的旅途和首次到达房间的感受。尽管她承认，邮轮航线不是导致其痛苦旅途的直接因素，她要求航线管理者如何做从而缓解一系列的问题。

KEYWORDS:

• Cruise
• misery
• passenger
• travel
• vacation

关键词:

• 邮轮
• 痛苦
• 乘客
• 旅行
• 度假