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ABSTRACT
A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on service not received. Bad weather hit most of the US on 28 December. What should the firm do?
消费者在销售火腿的官网购买了九磅重的火腿，需要在12月29日邮寄到位于爱达荷州波卡特洛市的女儿家。消费者为能够快速收到，额外支付了两日可送达的服务费用。但是火腿未能在截止日期12月29日送到目的地。消费者要求的服务信用未能兑现。12月28日恶劣的天气袭击了美国的大部分地区。此刻，公司应如何妥善处理？