Enabling organizational value-chain processes through network capability

ABSTRACT

Value-chain processes must be understood and managed from a network, or ecosystem, perspective and linked to customer value creation. Based on an overview of the customer-value literature and internal value-chain processes, this paper argues that network capability needs to be added to the firm’s value-chain processes as an additional layer. This paper outlines different views on network capability, positions network capability in the wider portfolio of firms’ value-creation processes, and outlines potential research opportunities that may deepen our understanding of network capability.

KEYWORDS:

• value chain
• networking
• network
• managing
• Value chains

Disclosure of potential conflicts of interest

No potential conflict of interest was reported by the author(s).