The Strategic Employment Experience (SEE) Matrix

Abstract

A new tool was developed and tested for the assessment and evaluation of job satisfaction within organisations. The tool is based on Herzberg's two-factor theory, and measures the performance and the importance of motivators and hygiene factors within the work environment. Although both the motivators and hygiene factors tend to end up in the same quadrants of the matrix, some differences were observed related to length of tenure.

Keywords:

• employee satisfaction
• motivators
• hygiene factors
• Herzberg's two-factor theory