572
Views
1
CrossRef citations to date
0
Altmetric
Research Article

Job characteristics and public service motivation among highly-qualified public employees

ORCID Icon & ORCID Icon
 

ABSTRACT

Employees’ complaints about the routinisation of jobs and a decrease in their autonomy have been cited as major reasons for employee turnover in government organisations. This study analyzes the relationship between job characteristics and public service motivation (PSM) to shed light on this issue. Employing an online survey completed by employees from Turkish Regional Development Agencies, we examined the effect of job characteristics on the PSM of highly-skilled employees. The results show that employees’ PSM is fostered when they use high-quality skills in implementing their duties. Autonomy, an employee’s self-direction to decide the methods and timing of work, is another important factor affecting PSM. We found that job redesign would foster PSM of highly-qualified employees.

This article is part of the following collections:
Public Service Motivation and the Asia-Pacific Region

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Baris Kiyak

Baris Kiyak, Ph.D., has obtained his doctorate from the programme of Political Science and Public Administration at the Institute of Social Sciences at Pamukkale University, Turkiye. His main interests include strategic planning, job design, and public sector motivation.

Naci Karkin

Naci Karkin is a Senior Research Associate at the Operating Unit on Policy-Driven Electronic Governance (UNU-eGOV), United Nations University, Guimarães, Portugal. His main research interests include e-government, social media, e-participation, ICT4D, and public policy making. Dr. Karkin has many publications in the ICTs and public administration field, book chapters published by Springer, IGI Global, and Edward Elgar, and has articles published in International Journal of Information Management, Government Information Quarterly, Information Technologies for Development, Information Polity.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.